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Frequently Asked Questions About Hoshi no Yado SAINEH


Regarding your stay

 

What is the maximum occupancy?

The maximum occupancy is 16 guests. The accommodation includes 4 queen beds and 8 single-size futon sets. Please note that only registered guests are allowed on the premises.

 

Can we invite friends for a meal if they are not staying overnight?

No, only registered guests are allowed on the property. The maximum number of guests is 16.

 

What are the check-in and check-out times?

Check-in is from 15:00 to 18:00. Check-out is by 11:00. Please enjoy a relaxing stay.

 

Is smoking allowed?

Smoking is not allowed indoors, but you may smoke in the outdoor garden area, where an ashtray is provided.

 

Can we bring our own food and drinks?

Yes, you are free to bring your own food and beverages. The kitchen, refrigerator, freezer, and tableware are available for use.

What amenities are provided?

We provide the following:
Towels & Clothing: Bath towel, face towel, sauna poncho (also serves as pajamas)
Bath & Skincare: Shampoo, conditioner, body soap, hand soap, hand cream, lip balm, bar soap, facial cleanser, lotion, skincare set
Toiletries: Razor, cotton pads, cotton swabs, comb, body towel (Eco-friendly products used)
Dental Care: Toothbrush (Eco-friendly product used)
Others: Slippers

WiFi Information

We provide high-speed, unlimited fiber-optic internet free of charge.
Please note that wired connections are not available.

 

Kitchen Equipment & Tablewar

We provide a variety of cooking tools and tableware for your convenience:

  • Appliances: Refrigerator, freezer, oven / microwave oven , fully automatic coffee machine   
  • Cookware: Frying pans, pots, bowls, strainers
  • Tableware: Forks, knives, chopsticks, glasses, mugs, large and small plates
  • Beverages: Coffee beans, tea
 

Seasonings

We provide the following basic seasonings:

  • Salt
  • Pepper
  • Olive oil
  • Cooking oil
  • Soy sauce
 

Can I Purchase Drinks On-Site?

Yes, alcoholic beverages and soft drinks are available for purchase on-site. Payment can be made locally.

 

Can I bring my pet?

Unfortunately, pets are not allowed on the premises.

 

Can we set off fireworks at the facility?

Only fireworks provided by the facility are allowed. Bringing your own fireworks is strictly prohibited.

 

Is firewood available?

Yes, firewood is provided free of charge.

reservation

 

Can I make a reservation by phone?

Reservations are only available online. For inquiries, please use the contact form.

 

 What is the cancellation policy?

Cancellation fees apply as follows:

  • 30 days before: 30% charge
  • 14 days before: 50% charge
  • 7 days before: 100% charge
 

Can I pay on-site?

Accommodation must be paid in advance by credit card. However, activities and beverages can be paid for on-site.


Bath & Sauna

 

Can the outdoor bath and sauna be used year-round?

Yes, both the outdoor bath and sauna are available year-round. Enjoy them in every season.

 

What type of stove and fuel does the sauna use?

The sauna is equipped with an electric stove and takes approximately 30 minutes to heat up.

 

Is löyly (steam infusion) possible?

Yes,löyly is available, and we also provide aroma oils for an enhanced experience.

 

Are there specific usage hours?

The sauna and outdoor bath can be used from evening until morning. Please be mindful of noise levels during late-night and early-morning hours out of respect for the surroundings.

Access

 

 What is the nearest train station?

Nissei Chuo Station (Noseden Railway) – 30 minutes by car, approx. ¥7,000 by taxi
Ōyasanguchi Bus Stop (Hankyu Bus) – 5-minute walk

 

Is parking available?

Yes, free parking for up to 3 cars is available. If you need space for more than 3 vehicles, please contact us in advance. No reservation is required, but please inform us of the number of cars.

 

Are there any nearby supermarkets or convenience stores?

  • Lawson – About 10 minutes by car
  • Supermarket “Nose Box” about 15 minutes by car
 

Do you offer transportation services?

Paid transportation can be arranged upon request. If needed, please inquire at the time of booking.

others

 

Can I host a surprise event or a wedding?

Yes, we can help create the perfect setting for your special occasion. For more details, please contact us.