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Frequently Asked Questions About Hoshi no Yado SAINEH
Regarding your stay
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What is the maximum occupancy?
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The maximum occupancy is 16 guests. The accommodation includes 4 queen beds and 8 single-size futon sets. Please note that only registered guests are allowed on the premises.
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Can we invite friends for a meal if they are not staying overnight?
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No, only registered guests are allowed on the property. The maximum number of guests is 16.
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What are the check-in and check-out times?
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Check-in is from 15:00 to 18:00. Check-out is by 11:00. Please enjoy a relaxing stay.
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Is smoking allowed?
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Smoking is not allowed indoors, but you may smoke in the outdoor garden area, where an ashtray is provided.
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Can we bring our own food and drinks?
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Yes, you are free to bring your own food and beverages. The kitchen, refrigerator, freezer, and tableware are available for use.
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What amenities are provided?
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We provide the following:
Towels & Clothing: Bath towel, face towel, sauna poncho (also serves as pajamas)
Bath & Skincare: Shampoo, conditioner, body soap, hand soap, hand cream, lip balm, bar soap, facial cleanser, lotion, skincare set
Toiletries: Razor, cotton pads, cotton swabs, comb, body towel (Eco-friendly products used)
Dental Care: Toothbrush (Eco-friendly product used)
Others: Slippers
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We provide high-speed, unlimited fiber-optic internet free of charge.
Please note that wired connections are not available.
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Kitchen Equipment & Tablewar
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We provide a variety of cooking tools and tableware for your convenience:
- Appliances: Refrigerator, freezer, oven / microwave oven , fully automatic coffee machine
- Cookware: Frying pans, pots, bowls, strainers
- Tableware: Forks, knives, chopsticks, glasses, mugs, large and small plates
- Beverages: Coffee beans, tea
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Seasonings
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We provide the following basic seasonings:
- Salt
- Pepper
- Olive oil
- Cooking oil
- Soy sauce
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Can I Purchase Drinks On-Site?
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Yes, alcoholic beverages and soft drinks are available for purchase on-site. Payment can be made locally.
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Can I bring my pet?
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Unfortunately, pets are not allowed on the premises.
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Can we set off fireworks at the facility?
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Only fireworks provided by the facility are allowed. Bringing your own fireworks is strictly prohibited.
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Is firewood available?
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Yes, firewood is provided free of charge.
reservation
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Can I make a reservation by phone?
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Reservations are only available online. For inquiries, please use the contact form.
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What is the cancellation policy?
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Cancellation fees apply as follows:
- 30 days before: 30% charge
- 14 days before: 50% charge
- 7 days before: 100% charge
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Can I pay on-site?
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Accommodation must be paid in advance by credit card. However, activities and beverages can be paid for on-site.
Bath & Sauna
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Can the outdoor bath and sauna be used year-round?
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Yes, both the outdoor bath and sauna are available year-round. Enjoy them in every season.
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What type of stove and fuel does the sauna use?
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The sauna is equipped with an electric stove and takes approximately 30 minutes to heat up.
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Is löyly (steam infusion) possible?
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Yes,löyly is available, and we also provide aroma oils for an enhanced experience.
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Are there specific usage hours?
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The sauna and outdoor bath can be used from evening until morning. Please be mindful of noise levels during late-night and early-morning hours out of respect for the surroundings.
Access
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What is the nearest train station?
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Nissei Chuo Station (Noseden Railway) – 30 minutes by car, approx. ¥7,000 by taxi
Ōyasanguchi Bus Stop (Hankyu Bus) – 5-minute walk
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Is parking available?
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Yes, free parking for up to 3 cars is available. If you need space for more than 3 vehicles, please contact us in advance. No reservation is required, but please inform us of the number of cars.
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Are there any nearby supermarkets or convenience stores?
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- Lawson – About 10 minutes by car
- Supermarket “Nose Box” – about 15 minutes by car
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Do you offer transportation services?
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Paid transportation can be arranged upon request. If needed, please inquire at the time of booking.
others
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Can I host a surprise event or a wedding?
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Yes, we can help create the perfect setting for your special occasion. For more details, please contact us.